Indiana 2-1-1
United Way




Information and Assistance

Emergency & Disaster Response

Northwest Indiana 2- 1-1 relieves pressure on 9-1-1 and emergency response teams by providing a number for citizens to call for non-emergency needs, freeing up emergency responders to deal with true emergencies.

Northwest Indiana 2-1-1 provides citizens with critical non-emergency assistance such as:

•Information on evacuation or return routes and traffic closures

•Available Emergency shelter/housing

•Food resources and referrals

•Social services assistance and referrals

•Donation needs

Northwest Indiana 2- 1-1 played a critical role during the 2008 & 2018 Flood in Northwest Indiana by providing information and support to the residents and flood survivors. To read the most current information we have on the 2018 heavy rains and subsequent disaster proclamation, please click here.


If the situation is a TRUE EMERGENCY, dial 9-1-1.

An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 call taker determine if you need emergency assistance.

Examples of When to Call 9-1-1:
Medical Emergencies
Heart attack or stroke
House fire
Domestic violence
Burglary or theft in progress
Car accident with life threatening injuries
Suspicious activities
Anything else that seems like an emergency
Do not call 9-1-1
for information & assistance dial 2-1-1
when the power is out
to report a broken fire hydrant
when your water pipes burst
to get a ride for doctor's appointment
for paying tickets
for your pet
as a prank

For recent info on text to 9-1-1 Click here. Please note, before texting and whenever possible, emergency responders caution users to make a call to 9-1-1 to ensure that all information can be collected by an emergency dispatcher.

Additionally, Smart911 may be available in your area. Click here to learn more.


Health & Safety
Northwest Indiana 2- 1-1 can serve as the central point to call for updated public health information.

Police and sheriff's deputies have an easy-to-remember number to give to at-risk populations as a resource.


March 19-21 is Severe Weather Preparedness Week

Severe Weather can happen at any time. Natural disasters such as flooding, tornados, lightning strikes and severe thunderstorms may cause damage or emergency situations. While you should ALWAYS DIAL 911 for EMERGENCIES, 2-1-1 is a convenient and easy to remember number to dial for non-emergencies.

Please visit for FAQs, Official SWPW Proclamation, preparedness videos and more!