NWICA’s Home and Community-Based Services team coordinates a broad range of services to meet individual needs. Our professional Care Managers partner with individuals on an ongoing basis to develop person-centered and person-driven care plans. Program participants prioritize their goals for independent living and for care received in the home and community.  The participant, the care manager, and care providers work together to negotiate the best combination of services and supports to assist individuals according to their needs, goals, and preferences.  Care plan services may include home-delivered meals, personalized attendant care, structured family caregiving, personal emergency response systems, home and community assistance, adult day services, and more.

Emergency Contacts/Important Telephone Numbers

Contact your In-Home Services provider with any changes in scheduling and staffing such as to reschedule a day, to request a different caregiver, or general issues. If you are not able to resolve an issue with your provider, or feel the issue is not one that falls within this category, please contact your NWICA Care Manager. Please inform your Care Manager if you are admitted to the hospital or if you are not being properly served by your In-Home Service Provider. Your Care Manager can help you create a back-up plan so that you have care in the unlikely event that services are delayed or cannot be provided.

Contact the Field Supervisor is you feel your Care Manager is not collaborating with you and meeting your needs.