Older Adults & Persons with Disabilities

Aging & Disability Resource Center (ADRC)

An ADRC is a highly visible and trusted place where people can turn for information on a full range of long-term support options. NWICA’s ADRC provides streamlined access to information, care options, short-term case management, and benefits enrollment across a spectrum of long-term care services and supports. Options Counselors can refer as well as connect you to an array of services. Our ADRC is a key component in Indiana’s No Wrong Door (NWD) initiative to provide one-stop information and referral that will make it easier for all populations in need of long-term services and supports (LTSS) to learn about and access available services and supports.

The Aged and Disabled (A&D) Waiver allows individuals who are aged, blind, or disabled to remain in their home as an alternative to nursing facility placement. Home and community-based services (HCBS) are provided through the A&D Waiver for people with medical needs who also meet financial eligibility. NWICA is an accredited care management company through NCQA, ensuring case management is personalized and effective. 

We will help you manage your waiver services. These services include, home health, respite, structured family caregiving, home modifications, home delivered meals, and more. We ensure you find the right provider to help you with the right service and at the right time.  Contact Options Counseling to learn if you are eligible for the A&D Waiver. 

Options Counseling helps people develop a plan for long-term care needs. Our Options counselors determine financial and functional eligibility for services that meet the individual and family needs. Applicants are asked a series of questions regarding how much help they need for their activities of daily living to include dressing, bathing, medication management, and ambulation. Additionally, we ask about income and assets to learn about financial qualification too. Our counselors work with families to find the programs that will be the best fit for each person’s needs. Want to see if you qualify? Call 1-800-826-7871 #1

In-Home Services

NWICA’s Home and Community-Based Services team coordinates a broad range of services to meet individual needs. Our professional Care Managers partner with individuals on an ongoing basis to develop person-centered and person-driven care plans. Program participants prioritize their goals for independent living and for care received in the home and community.  The participant, the care manager, and care providers work together to negotiate the best combination of services and supports to assist individuals according to their needs, goals, and preferences.  Care plan services may include home-delivered meals, personalized attendant care, structured family caregiving, personal emergency response systems, home and community assistance, adult day services, and more.

  • If you need to reschedule your services or discuss issues, please contact your In-Home Services provider.
  • If you are not able to resolve an issue with your provider or need other assistance, please contact your NWICA Care Manager.
  • Please inform your Care Manager if you are admitted to the hospital or if you are not being properly served by your In-Home Service Provider.
  • Your Care Manager can help you create a back-up plan so that you have care in the unlikely event that services are delayed or cannot be provided.
  • Contact the Field Supervisor is you feel your Care Manager is not collaborating with you and meeting your needs.

Senior Companion

Serve as a friend and companion to older neighbors making sure they can live in their own homes for as long as possible.

The Senior Companion program focuses on providing assistance and friendship to older adults who have difficulty with everyday tasks, such as shopping or paying bills. Through this program, AmeriCorps Seniors volunteers keep seniors independent longer and provide respite to family caregivers. AmeriCorps Seniors volunteers themselves report better health and longevity having served their community.

Foster Grandparent

Enrich your life while enriching the lives of others. AmeriCorps Seniors volunteers who serve in the Foster Grandparent program provide the kind of comfort and love that sets a child on a path to success.

See the daily impact of your service as you build on the skills you already have and develop new ones.

Meals - Sites & Home Delivery

The Congregate Nutrition Program addresses dietary needs and social isolation among individuals aged 60 and older. The Program provides a nutritious meal, nutrition education, nutrition risk screening and nutrition counseling. Our services include both home-delivery for individuals and congregate site options, providing roughly 300,000 meals to 4,000 individuals.

The program aims to assist older individuals who are not getting adequate nutrition or who are having trouble getting or cooking the food they need to thrive. The program encourages the use of volunteers and gives all participants the opportunity to contribute to the meal cost. 

Are you interested in joining a senior congregate nutrition site team that helps put a warm and nutritious meal to others in need? Contact our Community Services Coordinator to learn more.

Northwest Indiana Community Action services the Lake, Porter, Jasper, Newton, Starke, and Pulaski counties with nutrition site location in each county. 

Resident Rights - Ombudsman

The Indiana Ombudsman Program provides advocacy and related services for customers of long-term care services. Long-term care settings include nursing facilities, residential care facilities, assisted living facilities, adult foster care homes, and county-operated residential care facilities.

Contact the State Long Term Care Ombudsman

Office of the Long Term Care Ombudsman
402 West Washington Street, Room W451
Post Office Box 7083, MS 27
Indianapolis, Indiana 46207-7083
Information/complaint line: 800-622-4484 or 317-232-7134
Fax number: 317-972-3285

State Ombudsman: 1-800-622-4484 or 317-232-7134 

Michael Williams, Area 1 LTC Ombudsman 

Janice Hall, Area 1 LTC Ombudsman